FAQs

Expert advice and support.

Customer satisfaction is our top priority. We work closely with our clients to make sure that their ideas come to life, and we keep communication lines open throughout the whole building process.

What should I do immediately after experiencing water damage?

The first step is to ensure personal safety. Avoid using electrical devices in wet areas and move valuables to a dry location if possible. Then, contact a professional water damage restoration company as soon as possible. They can assess the damage, begin the water extraction process, and prevent further damage to your property.

How quickly can mold start to grow after water damage?

Mold can begin to grow within 24 to 48 hours under the right conditions, which include moisture and a food source like drywall or carpeting. It's crucial to start the drying process immediately after water damage to prevent mold growth.

How do you ensure the safety of my family and pets during the restoration process?

Safety measures can include using non-toxic, eco-friendly cleaning agents, sealing off work areas to prevent dust and debris from spreading, and conducting air quality tests. Professionals will also advise if temporary relocation is necessary during certain stages of the restoration.

Can all of my belongings be cleaned after a fire, or will some things need to be discarded?

While many items can be cleaned and restored, some may need to be discarded, especially if they're heavily damaged by fire, smoke, or water, or if they absorb toxic substances. Professionals can evaluate which items can be salvaged and use specialized cleaning methods to restore them.

What is the difference between cleaning and sanitizing after biohazard contamination?

Cleaning involves removing dirt and debris from surfaces, while sanitizing refers to the process of using chemical agents to reduce bacteria and viruses to safe levels. After a biohazard event, both steps are necessary to ensure the area is safe for occupants.

How long does the restoration process take?

The timeline varies depending on the damage's extent and the restoration services needed. Minor repairs might take a few days, while extensive restoration projects can take weeks or months. A professional restoration company can provide a more accurate timeline after assessing the damage.

Can you work with my insurance company to cover the costs of restoration?

Most professional restoration companies have experience working with insurance companies and can help you navigate the claims process. They can document the damage, provide detailed estimates, and directly communicate with your insurance provider to cover the restoration services.

What are the signs that I might have hidden water damage or mold?

Signs of hidden water damage or mold include musty odors, discoloration or peeling of paint and wallpaper, unexplained humidity, and health symptoms like allergies or respiratory issues. If you notice any of these signs, it's essential to contact a professional for an inspection.

Is it safe to stay in my home after a fire?

Safety depends on the extent of the fire damage. It's essential to have a professional assess the structural integrity and air quality of your home before deciding to return. There may be hidden dangers like weakened structures, electrical hazards, and toxic fumes from smoke and soot.

After restoration, what steps can I take to prevent future damage?

Preventative measures include regular maintenance checks on your property to catch issues early, improving ventilation to reduce humidity levels, using water sensors to detect leaks, and considering waterproofing solutions for areas prone to moisture. Education on fire safety and emergency preparedness can also mitigate risks.

Have more questions? Talk to an expert.